Parcel / 2025
- Client
- Parcel
- Year
- 2025
- Discipline
- Product
- Services
- Product design, Design system
The challenge
Dispatchers juggled six tools and a spreadsheet. Every new feature made it worse.
Our approach
We shadowed 40 shifts, then designed one console around the map and a token-based system the team could ship weekly.
The outcome
Average dispatch time cut from 4m 10s to 1m 30s.
- Dispatch time
- -64%
- System components
- 212
- Tool instead of six
- 1
Next project
Nami Sound